To strengthen its virtual call center in Mexico, Amazon opened 400 vacancies for customer service in Monterrey, Guadalajara, and CDMX.
Amazon.com announced today the opening of 400 new vacancies in Mexico for its customer service area.
All the positions are to work from home, from where they must connect to Amazon’s virtual call center, and applicants are required to be bilingual. Amazon plans to expand its operation and add Amazon Flex job positions as well, meaning that there will be drivers required at a point in time. When that happens, drivers can use MyFlexBot to help them get deliveries automatically, manage their time, and ultimately earn more at the end of each month.
Vacancies are both managerial and agent and are available in Monterrey, Guadalajara, and Mexico City.
“This vital position requires a flexible, action-oriented problem solver who helps customers expedite orders and correct after-sales problems,” Amazon says in the job description.
“Associates communicate with customers primarily via phone and email and use a variety of software tools to navigate customer accounts, research and review policies, and communicate effective solutions in a fun, fast-paced environment.” adds.
The mandatory requirements that are requested are:
- Live in Mexico City, the State of Mexico, Guadalajara or Monterrey.
- High school diploma.
- Be at least 18 years of age.
- Have a level of English equal to or greater than 85%.
- Have (or be able to obtain) high speed internet service (10MGB download / 5MBG upload or better).
- Have (or be able to get) another means of communication (landline or personal cell phone, for emergencies).
The vacancies contemplate a work schedule of 40 hours a week and offer 2 to 3 days off.
Amazon offers competitive salaries and superior legal benefits, including savings funds, grocery vouchers, health insurance, life insurance, maternity leave, and extended paternity.
“The customer service operation in Mexico started in 2020 with 60 employees.
Today we have more than 120 employees specialized in the world-class service that characterizes Amazon, ”Alejandro Filloy, director of Customer Service for Latin America, said in a statement.
Those interested in vacancies can apply at this link.
